Responsible Gaming at 100 88 – Play Smart, Safe & in Control

At 100 88, we understand that gambling has two sides. For the majority of players, it is an enjoyable form of entertainment — a way to add excitement while watching the EPL, experience the casino table atmosphere without travelling to Genting Highlands, or follow MLBB e-sports tournaments more closely. For a small number of individuals, however, gambling can develop into something that becomes harder to control.

That is why the Responsible Gambling programme is an inseparable part of how 100 88 operates. We do not want our platform's growth to be built on the hardship of our players. We want every one of our 500,000+ members to enjoy a positive playing experience — and when someone needs help or wants to set boundaries, we ensure the tools and support are available immediately, with no barriers.

It is important to understand that gambling should never be seen as a way to generate income, resolve financial problems, or cope with life's pressures. It is entertainment that carries the risk of losing money, and every player needs to approach it with the right mindset — using only money you can afford to lose without affecting your daily life.

Problem gambling occurs when gambling activity begins to interfere with a person's daily life — their family relationships, employment, mental health, or finances. It's not about how often or how much someone gambles, but about the impact it has on their life and the lives of those around them.

Problem gambling can affect anyone, regardless of background, income level, or playing experience. It typically develops gradually — starting as controlled gambling, then escalating into habits that become harder to manage, and ultimately developing into an addiction if not addressed early.

Common signs of problem gambling include:

• Gambling with money needed for essentials such as food, rent, or bills.
• Borrowing money or selling assets to fund gambling.
• Hiding gambling activity from family or friends.
• Feeling the need to gamble with larger amounts to get the same level of excitement.
• Unable to stop gambling despite having intended or tried to do so.
• Using gambling as a way to escape from problems or negative feelings.
• Relationships with family or friends have been affected by gambling.

Sometimes it is easier to recognise the signs of a problem from the perspective of specific behaviours in online gambling. Below are warning signs we frequently observe, and which should prompt you to pause and reassess your playing habits at 100 88:

• You continue playing even after reaching the limits you originally set for yourself.
• You make repeated deposits within a single session to "chase" your losses.
• You feel anxious, irritable or uncomfortable when you are unable to play.
• You find yourself thinking about gambling at inappropriate times — while at work, with family, or when trying to sleep.
• You find yourself cycling through multiple payment methods (Touch 'n Go, GrabPay, DuitNow, FPX) to get around the deposit limit you set.
• You lie to loved ones about how much time or money you have spent playing.
• You gamble to escape feelings of boredom, loneliness, anxiety, or stress.
• Activities you once enjoyed — watching sports, spending time with friends, pursuing hobbies — now feel less appealing than playing at the casino or placing sports bets.

Recognising these signs in yourself takes a level of honesty that is not easy. But it is the most important first step. No one will judge you — at 100 88, we want to help, not punish.

Answer the following questions honestly. If you answer "Yes" to three or more, this may be a sign that your playing habits need a closer look and that you could benefit from speaking with someone who can help.

All self-control tools at 100 88 designed to be easy to access and activate instantly. Here are the steps to activate each tool through your account:

Platform 100 88 is for users aged 18 and above only, without exception. We take this very seriously because gambling can have a deeply harmful impact on individuals who are still developing emotionally and financially.

The steps we take to prevent underage access include:

• An age verification process at registration that requires a valid Malaysian phone number.
• Identity verification (MyKad or passport) may be requested at any time, particularly prior to your first withdrawal.
• A monitoring system to detect suspicious activity patterns related to age.
• Immediate closure of accounts confirmed to belong to individuals under 18 years of age, with a full refund of all balances.

We also encourage parents and guardians to take preventive steps at home. Use parental control software on shared devices, keep login credentials secure, and have open conversations with your children about the risks of uncontrolled gambling.

The Responsible Gaming Programme is not something 100 88 does out of obligation — it is something we do because we believe it is the right way to operate in this industry. The growth of our platform is built on the trust of hundreds of thousands of Malaysian players, and that trust can only be sustained when we act responsibly.

Here are the concrete commitments 100 88 in responsible gambling:

• Support staff are trained to identify and respond to members who may need responsible gambling support.
• An automated monitoring system detects high-risk playing patterns and triggers proactive support offers to the relevant members.
• Responsible gambling information and support resources are displayed prominently on the platform, not buried in the fine print.
• Bonuses and promotions are designed with reasonable thresholds and do not encourage members to bet beyond their means.
• No sales pressure or aggressive marketing communications toward members who have activated self-control tools or who show at-risk playing patterns.
• Professional help resources for problem gambling are clearly listed and easily accessible from any part of the platform.

We also actively review and improve our responsible gaming programme based on the latest industry developments and feedback from our member community. This is not a static programme — it continues to evolve alongside our understanding of Malaysian players' needs.

If you or someone you know needs help with problem gambling, there are several support channels available. At 100 88, our support team is available 24 hours a day in Bahasa Melayu:

External help is also available. If you need more in-depth professional guidance, here are resources you can reach out to in Malaysia:

• Talian Kasih 15999 — A 24-hour national psychosocial helpline operated by the Malaysian Department of Social Welfare. Free and confidential.
• Nearest Government Hospital or Clinic — Psychiatric Units at government hospitals provide counselling and treatment services for addiction issues, including gambling.
• Certified Counsellors — The Lembaga Kaunselor Malaysia (LKM) regulates certified counsellors across Malaysia who can provide professional support for addiction-related issues.